Privacy Policy

Information We Collect

We gather information that enables us to deliver, personalise and continually improve the services we offer. This includes details provided directly by you during account registration, such as your full name, date of birth, residential address, email address and telephone number. When you make deposits or withdrawals, we also collect payment account information and transaction records.

In addition, we automatically collect certain technical information whenever you visit or use our platform. This may include your IP address, browser type and version, operating system, device identifiers, pages viewed, time spent on the site and referral sources. We use this data to understand user behaviour, maintain security and optimise site performance.

How We Use Your Information

Your personal data is used primarily to create and manage your gaming account, process deposits and withdrawals, verify your identity and comply with legal and regulatory obligations including anti-money laundering and responsible gambling requirements. We also use the information to provide customer support, send important account notifications, and, where you have given consent, to deliver personalised marketing communications about bonuses, promotions and new games.

Technical and usage data helps us analyse trends, prevent fraud, diagnose technical issues and enhance the overall user experience. We do not sell your personal data to third parties for their own marketing purposes.

Sharing and Disclosure

We may share your information with carefully selected service providers who assist in operating our platform. These include payment processors, identity verification agencies, customer support partners, analytics providers and regulatory bodies when required by law. All third parties are contractually obliged to maintain the security and confidentiality of your data and may only use it for the specific purposes we dictate.

We may also disclose information where necessary to protect our legal rights, enforce our terms and conditions, respond to lawful requests from public authorities, or comply with court orders and regulatory requirements.

Cookies and Tracking Technologies

Our website employs cookies and similar tracking technologies to distinguish you from other users, remember your preferences, maintain your session and analyse site usage. Essential cookies are necessary for the platform to function correctly, while analytical and marketing cookies help us understand visitor behaviour and measure the effectiveness of our campaigns.

You can manage your cookie preferences through the cookie consent tool on our site or by adjusting your browser settings. Please note that disabling certain cookies may affect your ability to use some features of the platform.

Data Security

We take the protection of your personal data seriously and implement appropriate technical and organisational measures to prevent unauthorised access, accidental loss, misuse or alteration. These measures include encryption of sensitive data, secure servers, access controls and regular security reviews. However, no system can guarantee complete security, and we encourage you to use strong, unique passwords and keep your login details confidential.

Your Rights and Choices

You have the right to access the personal data we hold about you, request corrections to inaccurate information, ask for deletion of your data where we no longer have a legitimate reason to retain it, and object to or restrict certain types of processing. You may also withdraw any marketing consent you have previously given.

To exercise these rights, please contact our customer support team using the details provided on our website. We will respond to your request within the timeframes required by law and may ask for proof of identity before processing your request.

International Data Transfers

Some of our service providers are located outside the UK. When we transfer your personal data to countries that do not offer the same level of protection as UK law, we ensure suitable safeguards are in place, such as standard contractual clauses approved by the relevant authorities.

Retention of Data

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal and regulatory obligations. Once retention is no longer required, we securely delete or anonymise the information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. The revised version will be posted on this page with an updated effective date. We recommend that you review this page periodically so that you remain informed about how we collect, use and protect your information.

If you have any questions or concerns about our privacy practices, please contact our support team who will be happy to assist.